October 14th, 2015
We sincerely apologize for not communicating with you over the last two months. Many of you have asked for feedback during that time, and we hope this update answers your questions.
We want to start by thanking all of you, our backers, for your amazing support. Your contributions and passionate feedback, comments, questions, and discussions have helped us learn so much. The AmpStrip Indiegogo campaign has been an incredible experience, and one that really speaks to the power of crowdsourcing. It has brought many of you directly into the development process, and your insights have helped shape the experience we have been working to create.
Where we are today
After much discussion and debate, we have decided to suspend development of AmpStrip as a fitness product. Going forward, we are going to first focus on the device’s potential uses as a medical device rather than a fitness device.
Many of you have commented on AmpStrip’s potential medical benefits the potential ability for patients and doctors to monitor irregular heart rate, respiratory function and activity levels to name just a few. We believe that in that capacity, this device can truly make a difference in people’s lives. Unfortunately, we do not currently have the resources to simultaneously support our previous athletic performance objectives and our current medical focus. For that reason, we will be unable to ship the AmpStrip at this time. We will be refunding everyone’s money.
We will be issuing full refunds via PayPal
Because you paid Indiegogo and they paid us, we do not have access to your payment information to issue you a refund. Some of you have already asked for a refund and we have been able to facilitate those through PayPal.
For those of you who have not yet received a refund, please fill out the form below to request your full refund of your AmpStrip contribution. Once we have received your request, we will verify your contribution details and your refund will be processed in up to 4-6 weeks. We ask for your patience as we do this very manual refund process.
We have put together a more detailed FAQ (see below) to address any additional questions you may have. You can also email us at email@example.com.
One more time, we want to sincerely thank you all for your incredible support. We understand that this news is not what many of you were hoping for, but we believe it makes the most sense for the future of the technology and our company. We apologize for this change and its effect on you.
If you are interested in learning more about the device’s medical potential and direction, please sign up for our mailing list below to stay informed.
-The FitLinxx Team
Frequently Asked Questions
Why are you doing this now?
We believe the device’s ability to help doctors, patients and other individuals monitor their health can have a greater impact. We have decided to focus our resources in this direction.
Why don’t you develop both a fitness and a healthcare product?
We cannot support development of both a fitness and medical product at the same time.
I have an interesting idea for AmpStrip or would like more information - who can I talk to about it?
If you’d like to contact us about AmpStrip, you can email us at firstname.lastname@example.org
Who is FitLinxx?
FitLinxx is the company behind AmpStrip. We are experts in building health and wellness applications, wireless activity monitors and health tracking devices that motivate people to live active and healthy lifestyles.
How long will it take to get my money back?
You will receive your refund via PayPal in about 4-6 weeks after we receive your request. You will receive an email from PayPal confirming your refund once it is issued. We ask for your patience as we do this very manual refund process.
Why can’t you credit the card I used to contribute?
As part of Indiegogo’s security and privacy precautions, they do not share the credit card information of contributors with the campaign.
I don't have a PayPal account, can I still get a refund?
We do not have your credit card information because you paid Indiegogo. Indiegogo has advised us to use PayPal to issue refunds. Therefore, you will need to open a PayPal account to get refunded.
I don't want a refund, do I need to do anything?
Since we are no longer developing the product that you contributed toward, we strongly encourage you to request a refund.
I’m interested in supporting a medical adhesive patch. How do I learn more?
Please sign up for our mailing list below. We’ll hang on to your email and send you new information as it becomes available.
Will you launch another Indiegogo to support this new product?
We do not currently have plans to launch a new Indiegogo campaign.
What’s the timing on this new product?
Unfortunately we can’t yet comment on timing for the new device - if you’d like to be kept in the loop, sign up for our mailing list below.